Shipping policy

Last updated: October 10, 2026

Free shipping to the United States

Wonder Puzzle offers free standard shipping on orders delivered to eligible U.S. addresses, with no minimum order value. Available delivery options are shown at checkout. We currently offer shipping to the United States; an address must be accepted at checkout to place an order.

Delivery time: 7–14 business days

Estimated delivery is 7–14 business days from order confirmation. This estimate includes order processing, preparation, and shipping. Business days are Monday through Friday, excluding U.S. federal holidays.

Delivery dates are estimates, not guaranteed arrival dates. Please allow enough time when ordering for a birthday, holiday, or other special occasion.

Tracking your order

Once your order ships, we will send a shipping confirmation with tracking information to the email address provided at checkout. Tracking may take a little time to show the carrier's first update.

Delays or missing deliveries

If your order has not arrived within 14 business days of confirmation, contact thewonderpuzzle@gmail.com with your order number so we can investigate and help resolve the issue.

If we cannot ship your order in time to meet the stated delivery estimate, we will notify you, provide an updated estimate, and offer the choice of accepting the delay or canceling the unshipped order for a full refund. We will obtain your consent to a shipping delay or issue a refund as required by applicable law.

If a shipment is confirmed lost or cannot be delivered, we will arrange a replacement or refund. Please contact us if tracking says “delivered” but you cannot find the package.

Your delivery address

Please check your delivery address before placing your order. If you notice a mistake, contact us immediately. We will try to update it before shipment, but changes may not be possible once the order is on its way. If a package is returned because of an incorrect or incomplete address, we will contact you to agree on the next steps and disclose any proposed reshipping charge before proceeding.

Damaged or incorrect items

If your puzzle arrives damaged, has missing pieces, or is not what you ordered, please keep the packaging and contact us with your order number, a description, and photos of the issue. See our Return and Refund Policy for help and available remedies.

Questions?

Email thewonderpuzzle@gmail.com or use our contact form.